Introduction to navigating the modern Contact Center | AB-7011 Skip to main Content

Introduction to navigating the modern Contact Center

Discover how modern contact centers work—explore intelligent routing, omnichannel conversations, and day to day workflows in Dynamics 365 Contact Center.

This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the day-to-day workflows of both Contact Center representatives and supervisors. By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.

Updated 19/4/2026

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

10 courses found

    • Delivery Format: Public Classroom
    • Date 10 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 10 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 07 January, 2027 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $450.00

    • Delivery Format: Public Classroom
    • Date 11 April, 2027 | 9:00 AM to 5:00 PM
    • Location: GK Riyadh (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 11 April, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space

    $450.00

    • Delivery Format: Virtual Learning
    • Date 06 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $450.00

    • Delivery Format: Public Classroom
    • Date 09 June, 2027 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 09 June, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 14 July, 2027 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $450.00

Request a date or location for this course

Dates in Other Countries